​ RESERVATIONS, CANCELLATIONS AND TOUR BOOKING

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Refund & Cancellation Policy – Tours and Rentals.

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At Ebike Cape Town, we understand that unexpected circumstances may arise, leading to the need for cancellation or rescheduling of a tour or rental. Our refund policy below outlines the conditions based on the timeframe before your scheduled departure or rental start. We aim to offer flexibility while still being able to adjust availability for other guests.

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Payment.

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To secure your booking, full payment is required at the time of reservation. A secure YOCO payment link will be provided. YOCO accepts VISA, MasterCard, and American Express (credit and debit cards).

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Refund Policy – Tours & Rentals.

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21 days or more before the scheduled tour/rental:
Eligible for a full refund, excluding bank charges.

Between 21 days and 7 days before the scheduled tour/rental:
Eligible for a 75% refund.

Within 7 days of the scheduled tour/rental:
No refund will be issued.

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Cancellation by Ebike Cape Town.

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In the event of unforeseen circumstances—such as natural disasters, extreme weather, riots, or situations beyond our control—Ebike Cape Town reserves the right to cancel a tour or rental.
If this occurs, customers may choose one of the following options:

A full refund, excluding bank charges

Rescheduling to a later available date

Switching to another tour or rental of equal value

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We understand the inconvenience that cancellations can cause and are committed to finding the best possible solution to ensure your satisfaction. Our goal is to provide flexibility and support during unexpected situations.

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Remember that you must be 16 years old, the minimum size is 1m60 and 105kg for the weight  (if you do not adhere to these conditions and show up at the tour we will not be able to accommodate you or refund you)

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By confirming your booking you automatically confirm that you agree with these terms.

Ebike Cape Town is a registered South African company and all bookings are concluded in South Africa and shall be interpreted according to the laws of South Africa.

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You will have to sign a waiver (delivered to you after confirmation of your booking) pertaining that all participation in the tours is at your own risk and that Ebike Cape Town and their agents, and employees, cannot be held responsible for any injuries, loss or damage caused even in the event of negligence. All the costs in the event of injury will be your responsibility.

If you have a problem with the online booking system send us an email at info@ebikecapetown.com

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Condition for participation Ebike Cape Town tours: 

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• The client agrees to use the bike reasonably and prudently.

• The client declares to be able to use an electric bicycle and to have the physical fitness adapted to this use.

• The client undertakes to respect the rules of the road and the safety instructions issued by Ebike Cape Town, both in the car park and on public roads.

• The client is not allowed to leave the group unless he has been invited by the escort.

• The client is solely responsible for his actions on public roads and in the car park. Ebike Cape Town can not be held responsible for any accident that occurs due to the behaviour of the client or a third party.

• The client must take care of the Electric Bike and its equipment under its responsibility, this includes the restitution of the bike

• The client undertakes to return the bike made available at the end of the visit.​

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